Opinion
The importance of trying something new
- Category: Opinion
- Created on 2011-05-18
- Written by Daniel Dainty
Like most people in this world I am not perfect and I do occasionally forget the odd thing, and when in the course of undertaking work commitments I can sometimes walk in to a wholly new technology situation, as it does tend to change quite rapidly.
As the owner of a growing business I experience change on a regular basis and understand the need to adapt quickly as technology moves ever forward. The pressure and excitement of business today, be it legislation, marketing practices, the winning and keeping of customers; each and every day is inherently different for me, for my team and for our customers.
Keeping your customers happy
- Category: Opinion
- Created on 2010-10-21
- Written by Daniel Dainty
Not long ago I had an interesting chat regarding service provider treatment, compared the supposed benefits and checks in place, against actual service delivery during an agreed contract period and supplier costs i.e. did the customer get what they paid for?
Invoices may have flowed, but the customer wasn't happy as they didn’t feel they had got what they paid and so started looking elsewhere. This led me to think: how do we keep our customers happy?
